Wave Computing Novation Limited participated in an offline seminar titled “HKCS Retail Tech Industry Group Seminar – Unlocking AI with Proven Use Cases”, hosted by HKCS, focusing on how to effectively apply AI technologies in retail operations.
This event was supported by Microsoft and demonstrated practical applications of AI in retail through verified use cases. The core theme centered around various purpose-specific Agents—artificial intelligence proxies—as tools for addressing operational pain points.
The team at Wave Computing Novation Limited has long been engaged in professional service industries such as logistics and testing & calibration laboratories. Therefore, they are no strangers to the common challenges faced in retail operations. In fact, many of these issues extend beyond the retail industry. For example, converting unstructured documents generated during business operations into structured data often consumes significant time and labor. Similarly, responding to customer inquiries or complaints requires not only manpower and time but also empathy—to understand the true intent behind a customer’s message—in order to resolve issues accurately. These pain points cannot simply be resolved through employee training, not to mention the substantial time and financial resources required in that process.
As a result, the team at Wave Computing Novation Limited already possesses considerable experience and insight into solving these problems using IT technologies. Even before AI experienced rapid development and practical deployment, the team had successfully addressed numerous business operation challenges through the integrated application of various IT solutions. With the emergence of AI, particularly specialized Agents, the team now sees these technologies as the ideal “glue” that enhances other digital and automation tools—such as RPA, big data analytics, and collaborative robots (cobots)—by enabling them to work together more seamlessly.
Looking ahead, the team at Wave Computing Novation Limited will continue to evaluate emerging IT technologies and products. Guided by our forward-looking perspective, agility, and commitment to long-termism, we aim to identify projects with strong potential for growth and impact.